Knowledge Base

Troubleshooting & Errors

Troubleshoot a Remote Desktop connection

A stage-by-stage checklist for authorization, Signaling, ICE and video startup.

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Troubleshooting & Errors

Error: Agent offline

What “Agent offline” means and how to determine whether the Agent, service or Signaling path is down.

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Troubleshooting & Errors

Error: Agent.Session v2 unavailable

Troubleshoot a Windows installed-Agent session broker that is missing, stale or unreachable.

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Troubleshooting & Errors

Error: WebSocket receive failed

Diagnose a broken Admin/Agent control-plane connection.

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Troubleshooting & Errors

Status: Waiting for first video

What to inspect when signaling succeeds but the Remote Desktop viewer never receives a usable first frame.

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Troubleshooting & Errors

Error: DXGI Desktop Duplication is unavailable

Troubleshoot Windows capture when the selected monitor cannot be duplicated.

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Troubleshooting & Errors

Error: File Transfer chunk-order mismatch

Understand the historical DNX1 ordering error and how current builds avoid it.

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Troubleshooting & Errors

File Transfer stalls, stops or never opens

Checklist for File DataChannel readiness, ICE and resume-state problems.

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Troubleshooting & Errors

Error: Unsafe path found in update archive

Why DeskNoria rejects an update archive containing an unsafe path and what to fix.

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Troubleshooting & Errors

Update download or installation fails

Diagnose version, hash, permission, locked-file and updater lifecycle failures.

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Troubleshooting & Errors

Live Log Search says the Agent is offline

Why live log sources disappear even though historical Central Logs still exist.

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Troubleshooting & Errors

Chat updates only after Refresh

Troubleshoot missing realtime messages, receipts or notifications.

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Troubleshooting & Errors

No Chat notification for a new message

Diagnose missing DeskNoria new-message toasts in Admin.

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Troubleshooting & Errors

SFC runs remotely but Admin progress does not update

Troubleshoot Repair Windows (SFC) when the remote CMD works but the Admin viewer is empty.

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Troubleshooting & Errors

Terminal: This connection was interrupted

Meaning of the DeskNoria Linux Terminal interruption notice.

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Troubleshooting & Errors

Feature unavailable: license or permission

Determine whether a disabled action is caused by licensing, Agent assignment or the operator role.

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Troubleshooting & Errors

Mass Deployment failure states

Interpret common preflight, signature, install and threshold failures.

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Troubleshooting & Errors

DeskNoria error and symptom reference

A quick lookup table for common DeskNoria errors, statuses and first troubleshooting step.

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Troubleshooting & Errors

Repair Windows with SFC

Run an elevated Windows System File Checker scan from DeskNoria and follow progress in Admin.

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Troubleshooting & Errors

Maintenance and service announcements

How DeskNoria Admin displays planned infrastructure maintenance and keeps the warning available offline.

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